Frequently Asked Questions

Delivery

Do you ship internationally?

Yes! We ship to Malaysia, Indonesia, Singapore, Brunei, Thailand and Philippines. All of our items will be shipped directly to your door from Japan.

Who will bear Tax and Custom charges?

Customer is responsible for any tax or customs charges incurred. As customs policies vary according to countries, we do not have control and cannot provide the estimation amount. Please contact your local customs office should you need more information.

Who is Bshizen’s third party logistic partner?

Japan Post.

How long is our order to be shipped out?

Once your order is in, it will take 1-2 business days for the parcel to be out (not including holidays). For any delays, please email us at contact@bshizen.com

How long it takes to receive my item with standard delivery?

6 to 13 days.

How long it takes to receive my item with Express delivery?

5 to 6 days.


About products

Halal status?

For our muslim customers, we do understand the importance of Halal status for all of our products. Even though brands listed in Bshizen currently do not have any halal certification, fret not that all of the products here are safe to be used by Muslims. Our products are mainly plant based and the collagens are mainly marine based.

What is JOCA?

Japanese Organic Cosmetic Association - JOCA is an institution which established on 2007 to convey a reliable information on organic cosmetic to customers.

Brands having JOCA certified status means,

  1. 1. Customers can choose these products without any worries.
  2. 2. Products are made carefully within the guideline of organic cosmetics.
What is plant based product?

A plant-based product is a product based on foods derived from plants, including vegetables, whole grains, nuts, seeds, legumes and fruits, but with few or no animal products.

Where does Bshizen’d product manufactured?

In Japan.